Some feedback from August 2014
Lake District Activity Feedback from our 2014 customers
Activity Date(s):2nd August 2014. Activity(s):Church Beck Gorge walk. No in Group:2
4. I think the cost is very relative to the activity. The excellent customer service adds the cherry on top.
Hi just like to say a very big thank you to Will our instructor on Thursday 8th August, we had an amazing time. Never done kayaking before Will showed us what to do and put us all at ease, even when hubby took an early dunking. We will try another activity as soon as possible. P.s. The hot chocolate was very good n welcoming. Thanks Maggie
Activity(s): Gorge-walking; Abseiling; Kayaking; Archery
Very enjoyable day giving us the confidence to go ahead and buy a kayak and be confident enough to kayak alone. Great coaching
5 Very good.
5 The kit was excellent. Can’t fault the expertise of the leaders. I was hugely relieved that we had two people (by chance) on the very wet and windy day we went scrambling. I was frankly terrified. No head for heights.
5 We’re happy with what we got for our money.
5++. Beth was very VERY welcoming and friendly on the phone and Emma seems to be an organiser pur sang. You are both very good at providing what we needed to know with a personal, human and still professional touch. And of course we are extremely grateful that you allowed us to climb with Seb and Toby on Johan’s day off. Thank you for this again.
Once again Thank You.
Your name: Craig Ford
Activity Date(s): 27th & 28th August
Activity(s): Gorge Walking & Full Day Canoeing No in Group: 3 (2 Adults and 1 Child)
Prepare to have fun!
From the beginning communication with River Deep Mountain High was excellent, whether this was by phone or email. Information was always friendly, descriptive and very well explained. If you’re trying to book through the RDMH website and it crashes or you click back, you will then need to phone them as the site (at July 2014) has an issue, which RDMH acknowledge on their site, so I knew what to do. This happened to me so I phoned to book our adventure and felt like I was their most important customer and treated as an individual. Everything was fully explained and followed up with the promised email. Approximately a week before our activities RDMH sent (again as promised) a kit list and very comprehensive directions to the start point.
Our activities were the Tilberthwaite gorge walking (Day 1), more accurately called scrambling, and the full day Brown Howe at Lake Coniston canoeing (Day 2).
For both activities the RDMH instructors (Alex on day 1 & Will on day 2) were friendly and knowledgeable. Their pre-activity briefing covered everything you could think of and there was no need for those “any questions?” Full kit was provided by RDMH, which for gorge scrambling is a wet suit, helmet and life jacket and for canoeing a canoe (yes, I know!) and life jacket. Waterproof jackets and trousers were available but as the sun was out we didn’t need them.
So not to spoil either adventure for those looking to partake in the future, they were so much fun and full of games which kept the children entertained.
The staff at RDMH were all very helpful and friendly with the booking process. We stayed in the bunkhouse. The information sent about the bunkhouse and kit needed for the activities was accurate and relevant. The bunkhouse was ace. The drying room was much needed and very effective. The showers were hot but perhaps could do with a bit more power. The guide who took us for the activities was excellent. We all had a great time and a good laugh. I would really recommend it.
5…Easy to use…not dis-similar to Ronseal…
5…Excellent, both experiences perfectly pitched at our needs, given we were a group of 3 and only one of us was an adult…The bikes were excellent and in fine working order and the Gorge Walking suits, Helmets, and cagoules were perfect.Both of the Children really enjoyed their activities with RDMH
A score of 4. Slightly more info about the time it takes to travel between destinations would be good. We had climbing booked on the Monday morning (Newby Bridge)and gorge walking (Coniston)booked in the afternoon with only an hour in between. With no local knowledge we had no idea how long it would take to travel through Ambleside/Windermere and consequently were nearly late for the first activity and were rushing to get back for the second; even on the back road after advise from Alex.
A score of 5. V straight forward and particularly accommodating when it came to our requested itinerary.
A score of 5. Alex and Matt, top blokes, a real plus.
A score of 5. A week of activities that were professionally presented and well organised throughout. We laughed, we nearly cried and most of all we came away with a huge sense of achievement. The activities took us completely out of our comfort zone and considering the range of ages/fitness levels within the group were pitched at just the right level; although the mountain biking may have high-lighted a personal need to return to the gym before I try something similar again!! 🙂 The instructors were clearly capable but also extremely amiable and enthusiastic; they were patient and encouraged where it was required (the abseiling in particular, thank you Matt!)without ever being pushy. They were a great source of local knowledge and we thoroughly enjoyed their company. As ‘the face’ of the company you couldn’t have made better choices.
A score of 5. Excellent.
We’ll be back!!
5- website clear and easy to follow
5 easy booking process- and very helpful with a rapid response to my queries- could my 13 year old come etc. comprehensive instructions on location and equipment.
5 – great. Despite the awful weather Alex our guide was cheerful and helpful and got us all into out gear and explained really clearly what we would be going
5, really great. Despite having two teenagers who wanted a challenge and their very cautious clumsy 40 year old (me), Alex made it very fun but also very safe. There were lots of fun extra activities for the boys-jumping off rocks, swimming under waterfalls but there were safe alternatives for me.
This was one of the highlights of our holiday despite pouring rain. Sitting in a pool by a waterfall in a gorge we could not have reached in any other way but by clambering up rocks, drinking hot chocolate from a thermos was a moment that will stay with me for a long time. One more point- there were 2 other parties climbing the gorge that day- neither was having as much fun as us! Lastly it commend Alex- he was really great and made the whole experience even more enjoyable
For more information about activities, please visit www.riverdeepmountainhigh.co.uk