Booking information, Terms and Conditions
All Bookings |
Equipment Hire |
Tiny house |
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Booking and Payments
To book accommodation and/or hire equipment, please phone us or book online. You can pay online or contact us to pay over the phone or by bank transfer. The deposit amount is calculated using the below guidelines:
| Cancellation Penalties (for any reason outside our control other than Coronavirus) |
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| Booking type | Deposit required | Balance due | >27 days | 27-14 days | 0-13 days |
| Hire | 25% | 2 weeks in advance | Deposit | 50% | 100% |
If the balance is not received on time we may have to view the booking as cancelled. We will send you
all pre-hire information including directions and kit lists 10 days in advance.
We will not be liable for losses caused by circumstances beyond our control, such as natural disasters
and industrial action.
Insurance
We strongly recommend that you protect yourself and your belongings with a suitable insurance policy. This
should include cover of cancellation charges, emergency medical expenses etc, and for overseas customers,
repatriation in case of illness or injury. Please also see note on safety below.
We will not be liable for loss or damage to your luggage or personal effects, unless caused by our negligence.
Any items placed into equipment provided by RiverDeepMountainHigh are done so at the participant’s risk.
Hire Terms and Conditions
River Deep Mountain High is not responsible for the use of the equipment. We only provide equipment to be used under the skills and abilities of the hirer, we require no proof of ability and offer no advice or instruction in the use of the equipment and how they are to be used.
The hirer acknowledges that stand up paddling and open water swimming is an activity with inherent risks of injury to persons and property. The hirer must be aware of those risks and understand them. River Deep Mountain High requires all paddleboard hirers to wear a Buoyancy Aid at all times while on the water. The hirer understands the dangers of paddling on tidal or still water, swimming in cold water and understands that weather can play a factor in paddling safety and that such activities are subject to the unpredictable forces of nature.
The hirer agrees to return the items on the stated day in the condition in which I received them. Any damaged equipment will be charged for at full retail price for replacement or repair if deemed appropriate, regardless of how damage was caused.
River Deep Mountain High acts in good will when hiring out equipment and as such expects such from the hirer. We reserve the right to withdraw and collect our equipment at any point and for any reason during a hire period.
The hirer is satisfied with the serviceable condition of the equipment.
River Deep Mountain High will not provide instruction or advice on the use or location best suited to the hirer’s group.
Arrival & Departure
- Arrivals should take place after 4pm.
- You will receive an email with instructions regarding receiving the key and other useful information 10 days in advance of your stay.
- The Tiny house should be vacated by 10am to enable sufficient time to prepare it for the next guests.
- If you wish to arrive/depart earlier/later than these times, please ask if this will be possible.
- Please park cars on the gravel area adjacent to the road/stone wall near the driveway entrance.
What You Need To Bring
- All bedding or sleeping bags.
- Tea towels.
- All your personal stuff/towels/food. The nearest supermarket is Booths, which is a 15 minute drive into Ulverston. Greenodd village is just 5 minutes’ drive away and has a butchers, bakery, and fish and chip takeaway!
- A torch to assist in lighting your path when venturing to/from the nearest pubs. Further info and directions can be found in the tiny house.
What You Can Expect From Us
- A clean, well equipped and maintained accommodation facility
- Information on request beforehand
- Helpful booking service
What We Ask Of You
- Please treat the tiny house, environment, local residents and other visitors to the area with respect.
- Please minimise wear and tear on the living areas by leaving muddy/wet footwear, coats, etc. at the entrance.
- Please help us save electricity by switching off lights and radiators when not needed.
- Please do not smoke in or near to the tiny house and ensure litter is not dropped around the grounds. Any cigarette butts must be disposed of in the hot tub stove.
- Please notify the booking office of any breakages or problems via message or email.
Other Information
You will occasionally see staff members on site.
The Small Print
- Please note that when you make a booking you are entering a legal agreement with us and are agreeing to abide by the conditions set out below.
- A 25% deposit is required to fully secure your booking.
- The balance of the hire charge must be paid at least 2 weeks before your hire in the bunkhouse. Failure to do so may result in your booking being cancelled and deposit retained.
- PETS: Please note, dogs are not permitted in the tiny house.
- We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves, our staff or contractors whilst acting in the course of employment by us.
- Please note that any data collected during the course of this booking may be kept on a computer.