Booking information

• Locations
• Booking and Payments
• Group Bookings
• Insurance
• Safety
• Equipment
• Children
• Miscellaneous

Locations

Please see the locations page for information on where our activities take place. Specific venues for activities can be requested and will be accommodated according to availability. Venue and meeting place information for booked activity sessions is normally sent out by email around 10 days in advance other than itineraries for family bundles which are sent out 4 weeks in advance.

Booking and Payments

To book activities or an activity bundle, please phone us, complete a booking form or book online. You can pay online or contact us with debit/credit card details, or you can send a cheque in the post. The deposit amount is calculated using the below guidelines:

*Small value bookings to be paid for by card will usually be charged on the Friday before or approx. 5 working days before.

If the balance is not received on time we may have to view the booking as cancelled. We will send you all pre-trip information including directions and kit lists between 10 days and 4 weeks in advance.

In the event that fewer than 3 people are booked onto a session we reserve the right to cancel, offer a transfer or offer the option to continue at a premium. If we have to cancel an event for whatever reason, we will, of course give a full refund.

We will not be liable for losses caused by circumstances beyond our control, such as natural disasters and industrial action.

Group Bookings

We are happy to take group bookings, and will often give a discount for larger numbers or can arrange special details at no extra cost. The maximum number of people who can do one activity at the same time is limited however by the environment in which they take place, equipment and safety standards.

Insurance

We strongly recommend that you protect yourself and your belongings with a suitable insurance policy. This should include cover of cancellation charges, emergency medical expenses etc, and for overseas customers, repatriation in case of illness or injury. Please also see note on safety below.

We will not be liable for loss or damage to your luggage or personal effects, unless caused by our negligence. Any items placed into equipment provided by RiverDeepMountainHigh are done so at the participant’s risk.

Safety

All guides/instructors are hand picked and fully qualified with internationally recognized awards. We have full public liability insurance and pride ourselves on our safety record. Your enjoyment and safety during the holiday will always be our first priority, however, we must make you aware that all outdoor activities do involve a certain degree of risk due to the wild environment and we cannot be responsible for any personal illness or injury during a event unless it arises from negligence on our part.

We reserve the right to refuse to escort anyone whose lack of fitness or inadequate attire is deemed to compromise their personal safety or causes a problem to the rest of the group. Lack of fitness can include being under the influence of alcohol, it does not include disabilities made known to us in advance.

All medical conditions or weaknesses should be made known to us prior to the commencement of any activity - please make sure all particpants you are booking for are aware of this. It is unlikely to affect whether anybody can participate in an activity but may affect how an activity is provided and/or how an instructor deals with an emergency situation should one arise.

During activities, the instructions of the guide/instructor should be adhered to by all participants and the group should always stay together, unless instructed otherwise.

We will not be liable for loss or damage to your luggage or personal effects, unless caused by our negligence. Any items placed into equipment provided by RiverDeepMountainHigh are done so at the participant’s risk.

Equipment

Technical equipment provided includes those items that are necessary to take part in the activity. This includes items such as buoyancy aids and canoes for canoeing. It does not include personal clothing, footwear or additional choices such as walking poles. Bike Hire is included for Lakeland journey and Premium multi-activity week only. We can arrange purchase of most items from a local supplier if you wish.

Sometimes it is necessary to have adequate waterproofs (rain gear). We would recommend that people have their own; however, we do have some breathable waterproofs that can be borrowed free of charge if arranged in advance.

Children

We cater for all ages from 5 to 75. Some activities have a minimum age higher than 5 and children under 18 can only be catered for when accompanied by an adult. If the adult is not one of their legal parents or guardians, a signed consent form must be received.

Miscellaneous

We welcome customers of all abilities and encourage participants to discuss with us their specific needs. Outdoor activities are open to all!.

Unfortunately, we cannot accept pets on any activity session.

We speak Dutch and French and do our best to welcome all backgrounds, ages and abilities.

All details are believed to be correct at the time of publication. We do however, reserve the right to change any information, including prices and itineraries before we accept a booking. You will, of course, be informed if this should happen.

We are commited to providing you with a thoroughly wonderful holiday or activity experience - please tell us what you like and as soon as possible if there’s anything you don’t like.